The Aged and Community Care Software System seeks to provide a paperless working environment for carers and agencies by moving everything, including schedules, patient information and data, onto an electronic system.
Procura’s Global Head of Product Kyle Stewart says he is excited to partner with Helping Hand and to introduce new technologies to the South Australian market.
“Procura software is one of the few Community Software vendors who have adapted their software to meet the requirements of Consumer Directed Care providing a comprehensive budget and statement capability,” Mr Stewart says.
“As funding programs become more complex and more competitive applications like ours become a necessity in order to stay ahead.”
Procura Aged and Community Care Software Systems assist agencies to care for those who live independently at home, but who also require carer support. The computer software creates a comprehensive database of important client information that can be accessed by carers at any time through their PC, tablet or smart phone.
Mr Stewart says the Procura mobile application especially will allow carers to concentrate on caring.
“Care providers generally see improvements in scheduling, clinical documentation and time keeping, especially when using our Procura Mobile solutions,” Mr Stewart says.
“Care providers are also using our client and family portal to communicate with the client and a client’s family allowing them to request new services or general massaging, view and collaborate on a client’s daily care."
Mr Stewart adds that the system rectifies some of the problems that come with manual systems, such as incomplete documentation, difficulty completing audits, timekeeping issues and scheduling errors.
The information on the database can include assessments, care plans, health records and activity management. By moving to a digital system, carers can minimise errors caused by duplicating manual database entries and ensure better, more consistent reporting by carers.
Helping Hand Chief Executive Officer Ian Hardy says his organisation is investing in systems to keep pace with client expectations in response to legislative and market changes, along with the growth of home care services.
“The introduction of Procura will dramatically improve the customer experience through a more intuitive and user-friendly interface and will offer a variety of mobile and internet technologies including Client Self Service online,” he says.